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Refund Policy

Last updated: July 15, 2026

Creating a WorkCrafter account is free. Paid features run on prepaid credits, sold in packs starting at $5. This policy explains when and how you can get a refund. It does not limit any rights you have under the mandatory consumer-protection laws of your country of residence.

Failed generations

If a generation fails for technical reasons, the credits it consumed are automatically returned to your balance. If an automatic credit refund does not appear within 24 hours, contact us with the approximate time of the failed run and we will restore the credits manually.

14-day right of withdrawal (EU, EEA & UK consumers)

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you have the right to withdraw from a credit-pack purchase within 14 days of the purchase date, without giving any reason.

  • Entirely unused packs: if you have not spent any credits from the pack, you will receive a full refund.
  • Partially used packs: by spending credits, you expressly request that we begin supplying the service immediately and acknowledge that you lose your right of withdrawal for the portion already consumed. Within the 14-day window, we will refund the unused portion of that pack, in proportion to the credits you have not spent.

To exercise this right, send us an unequivocal statement (an email is enough) before the 14-day period expires. We will reimburse you using the same payment method you used, no later than 14 days after receiving your withdrawal notice, at no cost to you.

Standard refund policy

Outside the EU/UK 14-day withdrawal case above, refunds on a credit pack are calculated from how much of that pack you have already used:

  • Nothing used — 100%.If you haven't spent any credits from the pack, you get a full refund.
  • Up to 20% used. We refund the unused portion — you only pay for the credits you actually spent.
  • More than 20% used — partial refund with a fee. Because the service has largely been delivered, a full refund is no longer possible. We refund between 30% and 50% of the price, depending on the pack: packs under $10 are always refunded at 50%; larger packs are refunded at 40% ($10–$19.99), 35% ($20–$49.99) or 30% ($50+).

Credits never expire, so an unused balance keeps its full value — you don't need a refund to preserve it. Refunds are returned through your original payment method (PayPal or Binance). We may also issue goodwill refunds at our discretion — if something went wrong, just ask.

Faulty or unavailable service

If the service is defective, materially not as described, or unavailable for an extended period, you may be entitled to a repeat performance, a price reduction or a refund under applicable consumer law (including the EU Digital Content and Services Directive (EU) 2019/770 and the UK Consumer Rights Act 2015). Contact us and we will put it right.

How to request a refund

Email info@workcrafter.online from the address linked to your WorkCrafter account and include:

  • your order or receipt number (from the payment confirmation email);
  • the date of purchase;
  • a short description of the issue (optional for withdrawals).

We reply within 2 business days. Approved refunds are issued to your original payment method within 14 days. Depending on your bank or payment provider, it may take a few additional days for the funds to appear.

Payments and payment providers

WorkCrafter is the seller of record: your invoice is issued by us and emailed to you as soon as your payment clears. Checkout itself is handled by our payment providers, and a refund is returned through the same provider that processed your purchase — PayPal to your PayPal account, Binance Pay to your Binance wallet in the cryptocurrency you paid with. Contacting us first is the fastest route: we trigger the refund with the provider on your behalf.

Chargebacks

If you believe a charge is incorrect or unauthorized, please contact us before opening a dispute with your bank or card issuer — most issues can be resolved faster with a direct refund. Accounts associated with abusive or fraudulent chargebacks may be suspended.

Your statutory rights

Nothing in this policy limits or excludes any rights or remedies you have under the mandatory laws of your country of residence, including consumer-protection rules in the EU, EEA, UK, US states and elsewhere. Where this policy differs from those laws, the law prevails.

Changes to this policy

We may update this policy from time to time. The date at the top shows the latest revision. Material changes apply only to purchases made after the change takes effect.

Contact

Questions about refunds? Email info@workcrafter.online.